Effective Date: 21st February 2025
Last Updated: 21st February 2025

At Peak1, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a hassle-free returns and refunds policy to make your shopping experience with us risk-free and transparent.

This policy explains how you can return products, request a refund, and what conditions apply.

1. Eligibility for Returns
You may return products if they meet the following conditions:

✔ The product is unopened, unused, and in its original packaging.
✔ The return request is made within 30 days of delivery.
✔ You have proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
❌ Opened or used supplements.
❌ Products that have been tampered with.
❌ Items marked as “Final Sale” or “Non-Returnable.”
❌ Gift cards or promotional items received as free gifts.

If you received a damaged, defective, or incorrect product, please see Section 5 for how we handle these cases.

2. How to Initiate a Return
To start a return, follow these simple steps:

1️⃣ Email Us at info@peak1nutrition.com with your order number, item(s) you wish to return, and the reason for the return.
2️⃣ Wait for Approval – We will review your request within 2 business days and provide a return authorization and instructions.
3️⃣ Ship the Product – Once approved, send the item back using the provided return address. You are responsible for return shipping costs unless the item is defective or incorrect.

📌 Return Address:
Peak1
77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

3. Refund Process & Timeframes
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✔ Approved Refunds:

Refunds will be issued to your original payment method (e.g., credit card, PayPal).
Processing time: 5-10 business days from the date of return approval.
✔ Partial Refunds:

If a product is returned damaged or not in original condition, only a partial refund may be granted.
❌ Rejected Refunds:

If a return does not meet our policy conditions, it will not be eligible for a refund.
📩 If you haven’t received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us at info@peak1nutrition.com if further assistance is needed.

4. Return Shipping Costs
🚚 Customers are responsible for return shipping costs unless:
✔ The item was received damaged, defective, or incorrect.
✔ The return is due to an error on our part.

📦 Shipping Recommendations

We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Peak1 is not responsible for lost or undelivered return shipments.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following details:

📸 Photos of the damaged or incorrect product.
📜 Your order number and description of the issue.

Once we verify the issue, we will:
✔ Offer a replacement at no extra cost.
✔ Provide a full refund if a replacement is not desired.
✔ Cover the return shipping costs (if required).

📩 Contact us at: info@peak1nutrition.com

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@peak1nutrition.com, and we will assist you.

7. Subscription Cancellations & Refunds
If you have a subscription service with Peak1, please note:
✔ You can cancel your subscription anytime via your account settings.
✔ Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the next cycle.
✔ Subscription refunds will only be processed if the product has not yet been shipped.

For assistance with subscription cancellations, contact us at info@peak1nutrition.com.

8. International Orders
🌍 If you are returning an item from outside the UK, please:
✔ Clearly mark the package as a "Return" to avoid customs fees.
✔ Be aware that return shipping costs and import duties are non-refundable.

🚚 International shipping delays are outside of our control, so we appreciate your patience.

9. Policy Updates & Changes
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

📌 Last Updated: 21st February 2025

10. Contact Us
If you have any questions about our Refunds & Returns Policy, feel free to reach out:

📍 Peak1
📧 Email: info@peak1nutrition.com
🏠 Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

We are here to ensure a smooth and transparent returns process for all our customers. Thank you for choosing Peak1 Nutrition! 🚀